Terms & Conditions

Cocoon Bay is a luxury short-term rental development in Grand Baie, Mauritius, comprising 10 residential units, managed by HOMEQUANT (“we”, “us”, “our”).

⚠️ HOMEQUANT — provide full legal entity name and company registration number before accepting live bookings.

Contact: bookings@cocoonbay.com

A booking is confirmed when we issue written confirmation to your email address. By submitting a booking, you confirm you are at least 18 years of age, all information provided is accurate, and you accept these Terms on behalf of all guests in your party.

Minimum stay: Penthouse and Villa — 7 nights. Three-Bedroom and Two-Bedroom residences — 5 nights. Bookings below the applicable minimum cannot be accepted.

All prices are quoted in Euros (EUR).

Deposit: A 30% deposit of the total accommodation cost is due at the time of booking.

Balance: The remaining 70% is due no later than 6 weeks (42 days) before your check-in date. Failure to pay by this date may result in cancellation at our discretion.

Payment method: Bank transfer only. Full account details are provided in your booking confirmation.

⚠️ HOMEQUANT to confirm VAT applicability. VAT at 15% applies if annual turnover exceeds MUR 6 million (~€120,000). If applicable, website prices must show VAT-inclusive amounts.

Under Mauritius Tourism Authority regulations effective 1 October 2025, a Tourist Fee of €3 per person per night applies to all guests aged 12 and above. This mandatory fee is collected by HOMEQUANT on behalf of the Mauritius Revenue Authority (MRA) and will be itemised in your balance invoice. It is not included in accommodation rates shown on the website.

Check-in: From 14:00 on your arrival date. Early check-in may be arranged subject to availability.

Check-out: By 11:00 on your departure date. Late check-out is subject to availability and may incur an additional charge.

Full arrival instructions, including access details and property information, will be sent at least 7 days before your stay.

The following cancellation terms apply to all bookings:

• Cancelled 60 or more days before check-in: Full deposit refunded, less bank transfer fees (€30 administration charge).
• Cancelled 31–59 days before check-in: 50% of the deposit is retained; the remaining 50% is refunded within 14 days.
• Cancelled 30 days or fewer before check-in: The full deposit is forfeited.
• No-show: Treated as a cancellation within 30 days. The full deposit is forfeited and no partial refund will be issued.

If Cocoon Bay cancels a reservation due to force majeure (natural disaster, government-mandated closure, or similar circumstances beyond our control), all amounts paid will be refunded in full within 14 days. This cancellation policy complies with the Mauritius Consumer Protection Act 2018.

Requests to change your booking dates can be submitted via the My Booking page using your booking reference and email address. All requests are subject to availability and approval.

Approved changes may result in a price adjustment based on the prevailing rate for the new dates. Date change requests made within 14 days of check-in may not be possible.

A refundable damage deposit of €1,000 is required for all bookings, payable by bank transfer at least 7 days before check-in.

The deposit will be returned within 7 days of your departure date, provided the property is returned in good condition. If damage is found, HOMEQUANT will provide an itemised invoice and the deposit may be retained in full or in part to cover repair or replacement costs. Where damage costs exceed the deposit, the guest remains liable for the difference.

Normal wear and tear is not charged.

• No smoking inside any residence.
• No pets unless agreed in writing in advance.
• Maximum occupancy for each unit must not be exceeded.
• Noise must be kept to reasonable levels, particularly between 22:00 and 08:00.
• Commercial events or gatherings beyond the stated capacity are not permitted without prior written consent.

⚠️ HOMEQUANT to add any additional house rules (pool hours, parking, shared facilities, etc.)

Guests are liable for the cost of any damage to the property or its contents beyond normal wear and tear.

HOMEQUANT takes all reasonable steps to ensure the property is available and in good condition. We shall not be liable for loss or inconvenience caused by circumstances beyond our reasonable control, including severe weather, utility failures, or acts of government authority.

We strongly recommend that all guests obtain comprehensive travel insurance covering cancellation, medical expenses, and personal liability before travelling to Mauritius.

⚠️ HOMEQUANT to insert your Mauritius Tourism Authority (MTA) vacation rental licence number. Under Mauritius law, all short-term rental operators must hold a valid MTA licence.

These Terms are governed by the laws of the Republic of Mauritius. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mauritius.

We may update these Terms at any time. The version in effect when your booking was confirmed applies to that reservation.